Degraded performance in US

Incident Report for Vitally

Resolved

Due to the database maintenance we performed on Feb 15, our database was struggling to handle operational load. We rolled back some of those changes and have prioritized work to optimize our database usage to prevent incidents like this in the future.

Posted Feb 19, 2025 - 18:00 UTC

Identified

We have mitigated the issue, though background jobs may experience delays.

Posted Feb 17, 2025 - 06:43 UTC

Investigating

Vitally is experiencing an unusual amount of server timeouts. We are looking into the incident.

Posted Feb 17, 2025 - 06:19 UTC

This incident affected: Product.