All Systems Operational

Uptime over the past 90 days. View historical uptime.
Product Operational
90 days ago
99.98 % uptime
Today
Analytics Data Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 27, 2026

No incidents reported today.

Jan 26, 2026

No incidents reported.

Jan 25, 2026
Unexpected Changes to Account Lifecycle Config
Resolved - We have finished backfilling data for impacted customers. If you have a revenue config that still does not look right or historical revenue numbers on your customer records that are still adrift for 1/22, do reach out and we'll follow up. We're sorry for the impact this has had and will be conducting a full root cause analysis to prevent incidents like this in the future
Jan 25, 17:46 UTC
Update - We have restored Revenue Configs which were modified when our backfill ran, but not undone updates users may have made since then. If your revenue config continues to be out of alignment with your expectation, write in to support. We are now beginning to reprocess Vitally data to correctly set churned/tracked status of Customer records
Jan 23, 20:28 UTC
Identified - We have identified the source of the Revenue Config updates in a backfill job ran yesterday. We are working to restore prior versions of this configuration from our nightly backup before this backfill ran and correct the data in Vitally
Jan 23, 17:12 UTC
Investigating - We are currently investigating reports of unexpected changes to behavior for marking accounts as Tracked or Churned, where churned accounts are being considered as Tracked
Jan 23, 15:30 UTC
Jan 24, 2026

No incidents reported.

Jan 23, 2026
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

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